Returns & Exchanges
To exchange your size/garment, you must:
- Check my online shop to see if the item you are after as a replacement is in stock, if its not available we're sorry to say we cannot offer an exchange at this point.
- If the item is in stock email me at firstname.lastname@example.org immediately with your order number and the product you would like to exchange. I will then reserve the replacement item for you.
- Once the replacement has been confirmed please return the product/s as new with all tags attached via a trackable service. The package also needs to include a printed version of your invoice stating what size/product you are exchanging along with a pre-paid self addressed postage bag for I to ship your replacement item/s back to you. *Please note: If returned goods have been used or worn, unfortunately we can't accept them.
Lastly, all exchanges must be shipped back to us within 14 days of receiving the order.
You will receive a notification once I have processed your exchange.
If you have any other questions regarding exchanges please don’t hesitate to contact me at: email@example.com
Pour les articles défectueux/non conforme, vous devez:
- Envoyez-moi un E-mail avec une preuve photo que votre article est defecteux, ou qu’il ne correspond pas à celui que vous avez achetez.
- Si j’estime que l’article est défecteux, ou qu’il ne correspond pas à celui que vous avez commandé, je vous renverrai l’article accompagné d’un bon retour afin de me renvoyer l’article defectueux/non conforme. Il vous suffira simplement de déposer le colis dans votre bureau de Poste le plus proche.
- Si l’article n’est plus disponible, je vous offrirai un bon d’achat, ou un remboursement.
To return a fautly/incorrect garnment, you must:
- Email me with proof of damage or incorrect item being received (eg. a photo of damage or different item received to that on the invoice).
- If I deem the item faulty/incorrect you will then need to return the product as new, with all tags inside original packaging via a registered service.
- The package also needs to include a printed version of your invoice with a detailed description of the fault and where we can find it.
Once we receive your return and deem it faulty I will either issue a refund or store credit.